Service Nature
Sendit Same Day Delivery provides courier and delivery services only. Customers are not purchasing physical goods from Sendit Same Day; they are purchasing a delivery service.
Refunds
Refunds may be considered only in cases where there is significant damage to an item directly caused by Sendit Same Day Delivery during transit.
Refunds will not be issued for damage or delays caused by circumstances outside of our control, including but not limited to:
- Severe weather or natural disasters (acts of God)
- Road closures or traffic incidents
- Accidents not caused by the delivery driver
- Government actions or emergencies
- Incorrect, incomplete, or misleading information provided by the customer
All refund requests are reviewed on a case-by-case basis and are solely determined by Sendit Same Day Delivery.
Returns
If a delivery cannot be completed for reasons other than:
- Address not found
- Recipient unavailable
- Unsafe delivery conditions
the item may be returned to the original pickup location.
Examples of return-eligible situations include:
- Delivery refusal by recipient
- Access restrictions preventing completion
- Delivery cancellation after pickup
Return Fees & Payment
Payment for delivery and/or return services may still be required, depending on the circumstances.
Any additional charges or waived fees will be determined at the sole discretion of Sendit Same Day Delivery, based on time, distance, labor, and incurred costs.
Final Determination
All decisions regarding refunds, returns, and charges are made exclusively by Sendit Same Day Delivery. Full service details and terms are available on the Sendit Same Day website.
Questions or Support
If you have questions about this policy or your delivery, please contact our customer service team: